Help
Lyralog support
Something not working, or a question about your account? We're here.
Contact us
For account, sign-in and data questions. We usually reply within a few business days.
In the app
Settings → Send Feedback
For bugs and ideas. Reports are anonymous unless you turn on You can contact me.
Tell us your phone model, iOS version and what you were doing. Please don't send your entries or screenshots of them: we never need to see what you've logged to help you.
Common questions
I can't sign in
Forgot your password? Tap Forgot password? on the sign-in screen, then open the email on the same phone: Lyralog opens and asks for a new password.
Sign-in links and reset emails come from noreply@lyralog.app. If nothing arrives within a few minutes, check your spam folder.
I signed in with Apple and chose Hide My Email
Our emails reach you through Apple's private relay address. When you write to us, say you use Hide My Email, so we can find your account.
An entry hasn't synced
Entries save on your phone first and upload when you're back online. Keep the app open for a moment with a connection and they catch up on their own. Nothing is lost while you're offline.
Voice entry doesn't work
Voice entry is on iPhone only. If you turned access off, go to the iPhone's Settings → Lyralog and allow Microphone and Speech Recognition. Your speech is turned into text on the phone, and no audio is recorded or uploaded.
Can I get a copy of my data?
Yes: Settings → Data & Privacy → Export My Data, as JSON or CSV.
How do I delete my account?
Settings → Account → Delete Account, or by email without the app. See how.
More
- Docs and FAQ: how Lyralog works and keeps your data private.
- Privacy Policy and Terms of Service.
- Found a security issue? Please don't use the feedback form: follow our Security Policy.